Elimination of Administrative Barriers through Offering Public Services to One Office

Nejla Peka


One of the main challenges of this millennium today is to promote innovation in governance, in order to create a future for all citizens worldwide.83 This means that governments have opportunities to use new technologies in decision-making, (such as, for example, e-government) and provide as much public on-line services, because this is the only way to minimize corruption and increase transparency and achieve effective, efficient and participatory governance. These expectations for good governance, are not just aspirations of developing countries around the world but are one of the most important objectives of the Albanian government. To realize good governance, it is important to undertake quality reforms in the direction of the good administration and public administration. Provision of public services such as health and social insurance, education, health, criminal justice, etc., are key objectives for the government, since individuals in a society are very interested in taking advantage of these services and the quality of their delivery depends on by measures taken by the government for the way it offers them. Public services offer the main confrontation between individuals, society and the state and offering them timely, efficiently, qualitatively, transparency, accountability, of course, all these increasing the confidence of society in the quality of governance and their expectations in this regard. Thus, Albania has made progress towards fulfilling the reforms undertaken by the public administration, apparently in terms of creating incentives for doing business. In this study, attention is paid to the legislative measures taken by the Albanian government, public administration reform, simplification of administrative procedures in terms of doing business, removal of administrative barriers through the provision of public services with an office, etc.

Keywords: public services with an office, state administration, sectoral laws, transparency, efficiency, new technology, decision-making  process, etc.

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DOI: http://dx.doi.org/10.0001/(aj).v5i5.1087

DOI (PDF): http://dx.doi.org/10.0001/(aj).v5i5.1087.g1319

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